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Customer Care Specialist, German Speaker at Trimble - ApplyBlast

Customer Care Specialist, German Speaker

Trimble

5 months ago

3.9 on Glassdoor

Cracow, Poland

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Multilingual Customer Care Specialist at Transporeon, a Trimble company, you will serve as the primary bridge between global shippers and carriers, resolving complex logistics issues to ensure smooth freight movement. This role requires fluency in German, Polish, and English to support a worldwide network while driving proactive improvements in customer experience. You will collaborate with specialized internal teams to resolve critical support cases and manage initiatives that enhance service quality within the transportation technology sector.

Responsibilities

Act as primary point of contact for global logistics network
Resolve complex customer inquiries via tickets and phone
Collaborate with internal teams to resolve critical support cases
Analyze and prioritize client inquiries for efficient resolution
Manage customer improvement initiatives to ensure high service levels

Skills

About Trimble

trimble.com

Headquarters

Westminster, Colorado, United States

Company Size

10001+ employees

Founded

1978

View Profile

Trimble provides connected hardware and software solutions that bridge physical and digital workflows across construction, geospatial, transportation, and related industries. With a focus on precise positioning, 3D modeling, and data analytics, Trimble enables customers to design, build, map, and manage infrastructure and geographic data for improved efficiency and collaboration.