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© All Rights Reserved. ApplyBlast.com
New American Funding
The Customer Care Specialist II serves as the primary point of contact for customers with existing loans at New American Funding, handling inbound and outbound calls regarding mortgage servicing inquiries, payments, and delinquency resolution. The role requires strong communication skills, proficiency in mortgage industry terminology, and bilingual Spanish capabilities to assist borrowers with account management and retention solutions. This position operates on a hybrid schedule with onsite requirements near Austin, TX, or Santa Ana, CA, or remote work for those located further away.
Headquarters
Santa Ana, California, United States
Company Size
1001-5000 employees
Founded
2003
New American Funding (NAF), founded in 2003 by Rick and Patty Arvielo and headquartered in Santa Ana, CA, is a national direct mortgage lender. The company offers a wide range of home loan products — including purchase, refinance, FHA, VA, USDA, jumbo, and first‑time homebuyer programs — alongside online tools and branch support to help borrowers through closing. NAF emphasizes accessible customer service, competitive rates, and homebuyer education, serving customers nationwide with bilingual loan officers and localized branch teams.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for New American Funding.