Sidea Group
The Customer Care Specialist III provides escalated support to customers, resolving disputes, scheduling conflicts, and service concerns while collaborating with terminal operations. This role ensures high standards of accuracy and communication to drive customer satisfaction and operational excellence. The position involves handling inbound inquiries, investigating freight issues, and coordinating with dispatch to confirm availability and schedule deliveries.
Headquarters
Johns Creek, Georgia, United States
Company Size
10001+ employees
Founded
1924
Saia is a U.S.-based less-than-truckload (LTL) transportation and logistics company that provides regional and national freight services. It operates a network of terminals and offers solutions including expedited and priority LTL, brokerage, and broader supply-chain support. Saia emphasizes digital tools for quoting, tracking, and managing shipments to improve visibility and efficiency. Shippers use Saia for reliable, time-sensitive LTL transport and integrated logistics services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Sidea Group.
16% below the average for this role