Customer Care Specialist (MiSUMi)

Fictiv(21 hours ago)

RemoteFull TimeSenior$30,000 - $40,000Customer Service

About this role

MISUMI, a global leader in mechanical components and manufacturing solutions, is seeking a Customer Care Specialist to ensure fast, accurate order processing and deliver exceptional customer service to US-based clients. The role involves managing quotations, sales orders, and resolving issues while maintaining high operational standards.

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Required Skills

Customer Service
Order Management
Communication
Problem Solving
ERP Systems
Process Improvement
Microsoft Office
Order Processing
Customer Advocacy
Troubleshooting

About Fictiv

fictiv.com

Fictiv is a digital manufacturing platform that provides on‑demand prototyping and production services via a vetted global network of suppliers. It offers CNC machining, 3D printing, injection molding, urethane casting, sheet metal and related services with instant quoting, engineering support, quality inspection, and accelerated lead times to move hardware from prototype to scale. Fictiv’s platform and processes help startups and enterprise customers simplify supply chains, improve predictability, and scale manufacturing more quickly. The company is San Francisco–based and focuses on combining software, quality systems, and manufacturing expertise to speed product development.

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