Customer Care Specialist (m/w/d)
carvia
About this role
CarVia sucht eine Customer Care-Expertin bzw. -Experten, die die Premium-Experience bei jedem Kundenkontakt spürbar macht und Vertrauen durch klare, ruhige Kommunikation schafft. Die Rolle begleitet die Kundenerfahrung entlang der gesamten Journey – auch im Schichtdienst und am Wochenende – und arbeitet eng mit Hub-, Rental- und Fleet-Teams zusammen. Ziel ist es, eine hochwertige, einfache Customer Experience sicherzustellen und Learnings zurück ins Team zu tragen, um Prozesse kontinuierlich zu verbessern.
Skills
About carvia
carvia.comCarVia is a Germany-based car rental service that markets itself as a top-rated, 5‑star provider with guaranteed rental cars and online booking. It emphasizes customer-friendly policies like free cancellation and 24/7 service, backed by strong customer reviews. The site serves both German and international customers (available in .de and .com) and focuses on fast, reliable reservations and support for travelers.
About carvia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for carvia.
Salary
$44k – $47k
per year
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