Customer Care Specialist
WH Freight(1 month ago)
About this role
Delivers escalated customer support within a terminal environment, working closely with terminal operations to resolve disputes, scheduling conflicts, and service concerns. The role emphasizes accuracy and clear communication to drive customer satisfaction and operational excellence.
Required Skills
- Inbound Calls
- Email Handling
- Dispute Resolution
- Claims Management
- Scheduling Coordination
- Data Entry
- Recordkeeping
- Billing Support
- Driver Check-Ins
- OS&D Investigation
+3 more
Qualifications
- High School Diploma or GED
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