ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Care Specialist at Veracyte - ApplyBlast

Customer Care Specialist

Veracyte

5 months ago

3.6 on Glassdoor

Hybrid

Full Time

Junior

1 applicant

View Job Listing

Apply to 100+ jobs

About this role

A Customer Care Specialist at Veracyte serves as the cornerstone of the customer care team, ensuring healthcare providers and patients receive unparalleled support. The role involves managing order lifecycles, handling inbound and outbound communications with physician offices, and collaborating with internal teams to resolve issues and enhance the customer experience.

Responsibilities

Manage and monitor laboratory orders from submission to completion
Perform outbound physician outreach to resolve order issues via phone or email
Address inbound customer calls with empathy to resolve inquiries
Partner with Sales teams to anticipate needs and drive retention
Analyze customer feedback trends to develop actionable improvement strategies

Skills

Qualifications

BS in relevant field2+ years healthcare customer serviceOncology experience preferredKnowledge of order management practicesFamiliarity with CRM tools

About Veracyte

veracyte.com

Headquarters

South San Francisco, California, United States

Company Size

501-1000 employees

Founded

2008

View Profile

Veracyte is a genomic diagnostics company that develops and delivers molecular tests to provide clinicians with actionable molecular insights for cancer care. Their high‑performing tests support patient management across thyroid, prostate, bladder, breast, and lung cancers, helping physicians give patients informed answers now and tailor personalized treatment plans. Veracyte focuses on translating genomic data into clinically useful results to improve diagnostic accuracy and guide therapy decisions. Their mission—"Exceptional cancer care begins with exceptional diagnostics"—reflects a commitment to advancing precision oncology and better patient outcomes.