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Customer Care Specialist at Zelis - ApplyBlast

Customer Care Specialist

Zelis

4 months ago

3.4 on Glassdoor

Morristown, NJ

Hybrid

Full Time

Senior

0 applicants

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About this role

This Senior Customer Success Specialist serves as a subject matter expert resolving high-complexity escalated issues and supporting team leads in quality assurance. The role involves structured coaching for representatives, cross-functional project leadership, and evaluating performance metrics to drive operational excellence. Candidates must leverage advanced proficiency in Microsoft Office, enterprise platforms, and AI tools to solve ambiguous problems and foster a collaborative environment.

Responsibilities

Resolve high-complexity escalated customer issues involving multiple systems
Act as a subject matter expert for specific products and services
Provide structured coaching and mentoring to other representatives
Monitor and evaluate call quality and performance metrics
Lead cross-functional projects including system upgrades and workflow redesigns

Skills

Qualifications

Associate DegreeHigh School Diploma

About Zelis

zelis.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

Zelis is a healthcare financial technology company that provides a connected platform for payers, providers, and healthcare consumers. Their solutions span network optimization, claims management, price transparency, payments, and member engagement communications. Zelis serves more than 770 payers and thousands of providers nationwide, helping reduce costs and administrative burden across the healthcare financial system.