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Customer Care Specialist at Amcor - ApplyBlast

Customer Care Specialist

Amcor

4 months ago

3.7 on Glassdoor

Ohio

Onsite

Full Time

Senior

1 applicant

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About this role

The Customer Care Specialist at Amcor manages mid-tier to large customer accounts by ensuring on-time and in-full order processing. This role involves accurate order entry, timely acknowledgments, proactive status communication, and mitigating service risks to meet customer expectations. Success is measured by metrics including order accuracy, turnaround times, and on-time delivery performance.

Responsibilities

Manage mid-tier to large customer accounts for on-time delivery
Ensure accurate and timely order entry and acknowledgments
Proactively communicate order status to mitigate risks
Collaborate with plant schedulers for cost-effective fulfillment
Analyze data to identify process improvement opportunities

Skills

Qualifications

Bachelor's Degree in Management, Sales, Marketing, or Supply Chain3-5 years of experience in customer service in fast-moving consumer or manufacturing environment

About Amcor

amcor.com

Headquarters

Zürich, Zurich, Switzerland

Company Size

10001+ employees

Founded

1864

View Profile

A global leader in developing & producing high-quality, responsible packaging solutions for food, beverage, pharmaceutical & other packaging requirements.