Customer Care Specialist

The Customer Care Specialist serves as a brand ambassador and voice of the customer, delivering high-quality, personable support across multiple channels including chat, email, phone, and social media. This role focuses on resolving customer inquiries, troubleshooting product issues, and maintaining accurate records in CRM systems to ensure a world-class experience. The position requires a minimum of two years of customer service experience and proficiency with tools like Freshdesk.