Customer Care Specialist

The Customer Care Specialist serves as the primary contact for assigned customers, managing the end-to-end Order-to-Cash process and coordinating order fulfillment, shipments, and deliveries. The role involves handling customer inquiries, maintaining accurate documentation in SAP or ERP systems, and collaborating with internal teams to ensure timely execution and high customer satisfaction. Additionally, the position supports forecasting activities and strategic planning to align sales, procurement, and supply chain operations.