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© All Rights Reserved. ApplyBlast.com
Delivery Hero
The Customer Care Sr Analyst role at PedidosYa focuses on leading the design and optimization of operational processes and resolution guides for regional customer care teams. This position involves structuring conditional logic and automations in the help center to drive self-service resolution for payment, promotion, and subscription inquiries. The role also requires integrating support tools and AI assistants to create efficient workflows, identifying root causes of user pain points, and monitoring platform operational health.
Delivery Hero is a Berlin-based, publicly traded online food ordering and delivery marketplace that connects consumers, restaurants and couriers through its technology platform. It operates a portfolio of regional brands (including foodpanda, Talabat and PedidosYa) across Asia, the Middle East, Latin America and parts of Europe and serves millions of orders monthly. Beyond core marketplace services, Delivery Hero provides logistics and fulfillment, payments, marketing tools and invests in adjacent fast-commerce offerings such as grocery delivery and dark kitchens.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Delivery Hero.
Delivery Hero didn’t post a salary, so this is our estimate from similar listings.
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