Customer Care Supervisor
Regal Beloit Corporation(7 months ago)
About this role
The Customer Care Supervisor leads a customer care team to deliver a best-in-class customer experience, providing direction toward KPI attainment and continuous improvement. The role serves as the primary point of contact for customer escalations while developing strong internal and external relationships. It focuses on coaching, developing direct reports, and fostering a high-energy, solution-oriented team environment.
Required Skills
- Customer Service
- Team Leadership
- Coaching
- Escalation Management
- KPI Management
- Continuous Improvement
- Workflow Management
- Quality Assurance
- Training
- Recruiting
+18 more
Qualifications
- Bachelor’s Degree
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