PLS
The Customer Care Team Lead oversees escalated customer interactions and provides second‑level resolution in a high‑volume contact center. This role trains and supports representatives, ensures compliance with policies, and drives quality and performance metrics while maintaining accurate records and delivering excellent service.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for PLS.