Customer Care Team Leader - Spend Platform

As a Team Leader for Customer Care at Perk, you will own the day-to-day performance and coaching of a support team while acting as the first point of escalation for complex issues. You will partner with Product, Engineering, and Operations to drive process improvements and shape how the team works in a high-growth SaaS environment. This role requires leading people, managing operational metrics, and collaborating with cross-functional stakeholders to enhance the customer experience.