Customer Care Team Leader
Maxxia Pty Ltd(3 months ago)
HybridFull TimeManager$94,309 - $124,977 (estimated)Customer Service
Apply NowAbout this role
A Team Leader – Customer Service oversees a contact-centre team supporting carers, NDIS participants, and service providers. The role sits within Plan Partners and focuses on ensuring effective participant support and service delivery while partnering with operations leadership.
Required Skills
- Telephony
- Workforce Planning
- KPI Management
- Reporting
- Escalation Management
- Coaching
- People Management
- Process Improvement
- Quality Assurance
- Customer Service
+2 more
Qualifications
- NDIS Worker Screening Check
- Criminal History Check
- ASIC Check
About Maxxia Pty Ltd
maxxia.com.auAs one of Australia’s largest salary sacrifice and novated lease providers, Maxxia provides salary packaging and novated leasing to help Australians.
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