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Customer Care Team Member at Kogan.com - ApplyBlast

Customer Care Team Member

Kogan.com

28 days ago

3.5 on Glassdoor

South Melbourne, Victoria, Australia

Onsite

Part Time

Junior

0 applicants

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About this role

This role involves delivering an outstanding customer experience by resolving queries, supporting best practices, and acting as a strong advocate for customers within a dynamic, fast-paced eCommerce environment. The position requires taking ownership of escalated issues, providing one-on-one support via phone and email, and collaborating with internal teams to improve the overall customer journey. It is an ideal opportunity for recent graduates or tech enthusiasts to contribute to the growth of an iconic, ASX-listed business.

Responsibilities

Resolve escalated customer queries and issues via Salesforce and SAP
Process customer refunds, credits, and replacements accurately
Collaborate with internal teams to improve customer experience

Skills

About Kogan.com

kogan.com

Headquarters

South Melbourne, Victoria, Australia

Company Size

201-500 employees

Founded

2006

View Profile

Kogan is an Australian e-commerce company founded in 2006 by Ruslan Kogan and headquartered in Melbourne. It operates the Kogan.com online store selling electronics, appliances, homewares and private-label products, alongside a third‑party marketplace that aggregates brands and sellers. Over time Kogan has diversified into adjacent services including Kogan Mobile (an MVNO), insurance, travel and a subscription loyalty program (Kogan First). The company is known for a direct‑to‑consumer model, competitive pricing and frequent online deals.