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Customer Care Team Member at Financial Times - ApplyBlast

Customer Care Team Member

Financial Times

17 days ago

4.4 on Glassdoor

Manila, Metro Manila, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The Financial Times is seeking a Customer Care Team Member to interact directly with subscribers and deliver a personalized, interactive experience. This role involves processing subscription queries, maintaining relationships with distributors, and resolving customer issues to enhance the overall customer experience. The ideal candidate will be motivated by helping others, solving problems, and building long-term customer relationships.

Responsibilities

Process subscription queries and orders via websites and email
Maintain relationships with distributors and follow up on renewals
Prepare and analyze operational reports to track productivity

Skills

About Financial Times

ft.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

1888

View Profile

The Financial Times is an international business and financial news organisation delivering news, analysis and opinion on markets, economics and politics. It publishes in print and online, offering in-depth reporting, data, charts, special reports and commentary aimed at professionals, investors and policymakers. FT operates a subscription-based model and is known for its market coverage, investigative journalism and authoritative perspective; it is headquartered in London and owned by Nikkei.