Customer Care

The Customer Care Specialist serves as the primary point of contact for existing and potential customers, handling inbound calls to resolve inquiries and provide exceptional service. This full-time, on-site role requires managing credit card transactions, account maintenance, and Tier 1 online support while adhering to quality standards and escalation procedures. The position involves working rotational shifts, including weekends and overnights, in a fast-paced, team-driven environment.