Customer Centres, Analyst (Virtual Branch)
AIA(6 months ago)
About this role
Customer Service Advisor at AIA providing personalized advisory support to policyowners and agency members through the Customer Centre and Virtual Branch. The role focuses on maintaining and elevating service standards via virtual appointments and omni-channel interactions. It supports operational continuity and contributes to continuous improvement within the team.
Required Skills
- Customer Service
- Product Advice
- Communication
- Problem Solving
- Omni-Channel
- Teamwork
- Coaching
- Decision Making
- Analytical
Qualifications
- Bachelor's Degree
About AIA
aia.comAIA provides insurance solutions to both individuals and businesses. Find out more about our services and latest updates.
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