Customer Change & Improvement Lead

The Customer Change & Improvement Lead role at Medibank Group involves shaping and delivering meaningful change across customer-facing operations to solve problems, redesign processes, and improve experiences for customers and frontline teams. Embedded within delivery squads, the position acts as a bridge between strategy and execution, translating insights into initiatives that drive measurable outcomes. The role focuses on leading change delivery, process redesign, and continuous improvement while ensuring frontline teams are prepared and supported through change.