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Customer Complaint Specialist at Cardinal Health - ApplyBlast

Customer Complaint Specialist

Cardinal Health

13 days ago

Tijuana, Baja California, Mexico

Onsite

Full Time

Medior

0 applicants

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About this role

This role manages the complete customer complaint process, from intake and investigation to closure, ensuring compliance with regulatory requirements and quality standards. The specialist coordinates cross-functional teams, maintains quality databases, and supports audits while analyzing complaint data to identify trends and drive improvements. The position requires strong technical writing skills and proficiency in electronic complaint management systems to handle investigations and communicate findings effectively.

Responsibilities

Administer complete customer complaint process from intake to closure
Conduct failure investigations using root cause analysis and problem-solving tools
Maintain quality databases and ensure compliance with regulatory requirements

Skills

About Cardinal Health

cardinalhealth.com

Headquarters

Dublin, Ohio, United States

Company Size

10001+ employees

Founded

1971

View Profile

Cardinal Health is a global healthcare services and products company dedicated to enhancing the cost-effectiveness of healthcare. The company provides essential logistics, medical supplies, and solutions that focus on improving patient care while reducing costs and enhancing operational efficiency. Committed to quality and innovation, Cardinal Health plays a pivotal role in the healthcare supply chain, ensuring that the right products are delivered to meet the needs of healthcare providers and patients alike.