Customer Consultant
Encore Capital Group(5 days ago)
About this role
dlc is hiring Call Centre Agents in Telford to support customers on their journey back to financial health. The role involves handling calls, active listening, and delivering empathetic support, with a focus on excellent customer service. The position offers comprehensive training, flexible hours, and a vibrant work environment.
Required Skills
- Active Listening
- Questioning Skills
- Empathy
- Resilience
- Communication
About Encore Capital Group
encorecapital.comEncore Capital Group is a financial services company specializing in the management and servicing of consumer debt. The company supports individuals in resolving their financial obligations by providing tailored solutions and resources that empower them to regain control over their finances. Encore Capital operates through various subsidiaries to offer services in debt collection, credit recovery, and financial literacy, ensuring compliance with regulatory standards while fostering positive engagement with consumers. Their mission revolves around helping people achieve financial stability and improving overall customer experiences in the debt resolution process.
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