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Customer Contact Agent (Temporary - 12 Months) at Hydro Ottawa - ApplyBlast

Customer Contact Agent (Temporary - 12 Months)

Hydro Ottawa

5 months ago

3.4 on Glassdoor

Ottawa, ON

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Contact Agent is responsible for effectively responding to all customer inquiries received via multiple channels offered by Hydro Ottawa and those acting on behalf of Hydro Ottawa.

Responsibilities

Analyze, interpret, research, troubleshoot and respond to customer inquiries
Make decisions that affect the monetary amounts to both our customers and Hydro Ottawa
Respond and action customer requests related to the various Hydro Ottawa payment plans
Liaise with third party social agencies on various customer support programs
Accurately complete and deliver documentation requests from customers

Skills

Qualifications

Secondary school diplomaSeveral years of experience working in a customer service environmentKnowledge of the electric utility industry

About Hydro Ottawa

hydroottawa.com

Headquarters

Canada

Company Size

501-1000 employees

Founded

2000

View Profile

Hydro Ottawa delivers electricity to more than 335,000 homes and businesses in Ottawa and Casselman. For 100 years, Hydro Ottawa has reliably supplied its customers with power, building and investing in the local electric grid.