Customer Contact Center Team Supervisor
CTC(1 month ago)
About this role
Comporium is seeking a Team Supervisor to oversee residential customer contact center and internet support operations across Rock Hill and Lancaster. The role focuses on leading a frontline support team and ensuring smooth contact center floor coverage while addressing escalated customer situations. It supports the company’s multi-service communications offerings including voice, video, data, wireless, and security.
Required Skills
- Team Leadership
- Contact Center Operations
- Customer Escalations
- Coaching
- Quality Assurance
- KPI Management
- Real-Time Monitoring
- Technical Support
- Troubleshooting
- Ticket Dispatching
+5 more
Qualifications
- High School Diploma or Equivalent
About CTC
citznet.comCTC offers fiber optic internet, wireless internet, and phone service in Warren, Indiana. Sign up for service, or find online bill pay, webmail, and more on our website.
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