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Customer Contact Centre Operations Lead at City and County of San Francisco - ApplyBlast

Customer Contact Centre Operations Lead

City and County of San Francisco

24 days ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Onsite

Full Time

Manager

0 applicants

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About this role

This role leads and manages the Customer Contact Centre operations to deliver excellent customer service, handle enquiries efficiently, and achieve service level targets within the insurance business. The position is responsible for driving team performance, operational efficiency, customer satisfaction, and regulatory compliance. It involves managing a team, resolving customer inquiries and complaints, and ensuring adherence to insurance products and policy servicing standards.

Responsibilities

Lead and manage Customer Contact Centre operations
Drive team performance and operational efficiency
Ensure regulatory compliance and customer satisfaction

Skills

About City and County of San Francisco

sf.gov

Headquarters

San Francisco, California, United States

Company Size

10001+ employees

Founded

1850

View Profile

SF.gov is the official website of the City and County of San Francisco, providing centralized access to municipal services, department directories, news, and resources for residents, businesses, and visitors. The site offers searchable services, online forms and permits, job listings, and multilingual content to improve access and civic engagement. It’s designed to make finding information about benefits, public safety, city programs, and government processes quick and straightforward.