ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Customer Contact Comms Analyst-Messaging at Accenture - ApplyBlast

Customer Contact Comms Analyst-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Subject Matter Expert serves as the primary point of contact for complex customer inquiries in Business Inbound Messaging Chat, providing real-time guidance, coaching, and escalation support to frontline agents. This role drives operational excellence by collaborating with QA, training, and operations teams to enhance customer satisfaction, productivity, and compliance across chat support channels.

Responsibilities

Support complex customer inquiries via chat operations
Provide real-time guidance and coaching to frontline agents
Collaborate with operations teams to improve performance metrics
Drive continuous improvement in customer experience and compliance
Analyze report data to enhance service quality and productivity

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.