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Customer Contact Comms Associate-Messaging at Accenture - ApplyBlast

Customer Contact Comms Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Mumbai, India

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Contact Comms Associate at Accenture, you will manage inbound business inquiries via digital messaging channels such as chat. The role involves supporting clients with billing, digital services, and product issues while identifying opportunities to drive sales and retention.

Responsibilities

Manage inbound chat interactions with business customers
Provide support across billing, digital services, and product enquiries
Identify upselling and cross-selling opportunities during interactions
Document all customer actions and outcomes in CRM systems
Collaborate with internal teams to resolve escalated issues

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.