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Customer Contact Comms Associate-Messaging at Accenture - ApplyBlast

Customer Contact Comms Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Contact Comms Associate, you will manage partner and vendor queries via email, chat, and phone to resolve complaints and ensure adherence to Service Level Agreements. This role supports the Next Generation Customer Operations team by delivering personalized service solutions and implementing optimized processes for client satisfaction.

Responsibilities

Manage and resolve partner and vendor queries across multiple channels
Handle customer complaints and escalations within defined SLAs
Deliver personalized service interactions via email, chat, and calls
Support partners with client consumer product information
Implement optimized processes to enhance customer service

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.