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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

4 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture resolves customer queries, handles complaints and escalations, and ensures issue closure within SLA requirements. This individual contributor role involves managing omnichannel interactions across digital and in-person touchpoints to enhance customer satisfaction. The position may require working rotational shifts within a supportive team environment.

Responsibilities

Resolve routine customer queries using established guidelines
Handle escalations and complaints for dissatisfied customers
Ensure fault and complaint closure within defined SLA timelines
Coordinate integrated customer experiences across multiple channels
Adapt to rotational shift schedules as required

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.