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Customer Contact Comms Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms Associate-Voice

Accenture

3 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Contact Comms Associate at Accenture, you will align with the Customer Support vertical to manage and resolve customer queries, handle escalations, and ensure complaints are closed within Service Level Agreements (SLAs). The role requires coordinating omnichannel customer interactions across digital and in-person touchpoints to provide best-in-class resolutions while maintaining clear and professional communication.

Responsibilities

Resolve routine customer problems using precedent and general guidelines
Manage and escalate customer queries within defined service level agreements
Maintain clear and professional communication across multiple interaction channels
Collaborate with team members to support shared customer service objectives
Adapt to rotational shifts to ensure consistent support coverage

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.