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Customer Contact Comms Associate at Accenture - ApplyBlast

Customer Contact Comms Associate

Accenture

3 months ago

3.9 on Glassdoor

Gurugram, India

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Contact Comms Associate at Accenture manages and resolves customer queries, handles escalations, and ensures complaints are closed within Service Level Agreements. The role involves interacting with clients via phone, chat, email, or text to provide best resolutions while working within a team structure.

Responsibilities

Manage and resolve customer queries across multiple channels
Handle escalations and complaints to ensure customer satisfaction
Close faults and complaints within defined Service Level Agreements
Interact with clients via phone, chat, email, or text
Collaborate with peers to update supervisors on case status

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.