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Customer Contact Comms Associate at Accenture - ApplyBlast

Customer Contact Comms Associate

Accenture

14 days ago

3.9 on Glassdoor

Mumbai, Maharashtra, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Contact Comms Associate role supports a large global client within Accenture's BPMS or Customer Operations function, providing first- and second-line written and digital customer service to B2B and B2C end users. The position requires resolving customer requests through non-voice channels while ensuring strict adherence to service level agreements, quality standards, and data privacy obligations. This role demands strong written communication skills, problem-solving abilities, and flexibility to work in a shift-based environment.

Responsibilities

Provide first- and second-line support through written and digital channels
Resolve escalated written issues and manage customer requests from receipt to resolution
Log and track enquiries in CRM and ERP systems ensuring data accuracy

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.