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Customer Contact Comms New Associate-Voice at Accenture - ApplyBlast

Customer Contact Comms New Associate-Voice

Accenture

18 days ago

3.9 on Glassdoor

Mumbai, Maharashtra, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Business Inbound Voice Agent handles inbound calls from business customers, providing comprehensive support across billing, account management, products, and services. This role is critical in resolving customer issues efficiently while identifying value-added opportunities to drive sales, support revenue growth, and strengthen customer retention. Agents act as a key point of contact for business customers, ensuring a high-quality service experience and contributing to overall commercial performance.

Responsibilities

Manage inbound voice calls from business customers
Diagnose and resolve customer issues efficiently
Identify upselling and cross-selling opportunities

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.