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Customer Contact Comms Specialist - Voice at Accenture - ApplyBlast

Customer Contact Comms Specialist - Voice

Accenture

2 days ago

3.9 on Glassdoor

Gurugram, Haryana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Customer Contact Comms Specialist - Voice role involves managing customer support operations, resolving queries, handling escalations, and ensuring complaints are addressed within SLAs. The position requires expertise in omnichannel customer communications, including email, chat, and voice interactions, to deliver optimal resolutions for dissatisfied customers. This role demands strong analytical skills to solve moderately complex problems and adapt existing methods to create new solutions.

Responsibilities

Manage resolving customer queries and handle escalations
Close faults and complaints within SLAs
Analyze and solve moderately complex problems

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.