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Customer Delivery Specialist at Hewlett Packard Enterprise - ApplyBlast

Customer Delivery Specialist

Hewlett Packard Enterprise

4 months ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Hybrid

Full Time

Junior

0 applicants

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About this role

HPE Financial services is hiring a Customer Delivery Specialist to handle escalated case issues regarding IT asset portfolios and provide support to end-users, dealers, and field employees. This role requires troubleshooting customer satisfaction issues including availability, pricing, product safety, and complaints involving authorized dealers, while applying foundational business principles to assignments of limited scope. As a team member, the specialist will deliver professional solutions and act as a liaison for unresolved escalated cases received via telephone and correspondence.

Responsibilities

Handle escalated customer case issues via telephone and correspondence
Act as an escalation link for field employees and executives
Provide professional solutions for IT asset portfolio inquiries
Address customer complaints regarding availability and product safety
Apply foundational business principles to support team efforts

Skills

Qualifications

Bachelor's DegreeMaster's Degree (preferred)

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

View Profile

Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.