Customer Education and Certification Lead

Glean(3 days ago)

HybridFull TimeSenior$160,000 - $200,000Customer Success / Learning & Development

About this role

Glean, an AI-powered knowledge management platform, is seeking a Customer Education & Certification Lead to develop and manage their education programs. The role involves designing learning experiences and certifications to help users become self-sufficient and reduce support reliance, with a focus on continuous improvement and cross-team collaboration. It is a hands-on position aimed at driving product adoption and customer success.

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Required Skills

InstructionalDesign
ContentCreation
ProgramManagement
LMS
CustomerSuccess
AI
KnowledgeManagement
Assessment
ContentStrategy
CrossFunctional

About Glean

glean.com

Glean is a Work AI platform that connects directly to an enterprise’s data to deliver unified search, an AI assistant, and autonomous agents. It helps employees find knowledge across apps, generate content, and automate tasks by surfacing answers from documents, inboxes, and cloud tools. Glean emphasizes secure, governed access and broad integrations with common enterprise systems so organizations can scale AI without losing control. Companies use it to centralize knowledge, speed onboarding, and reduce time spent searching or doing routine work.

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