Customer Enablement Specialist

The Customer Enablement Specialist manages the people-readiness workstream for customer onboarding and delivers ongoing enablement programs throughout the customer lifecycle. This role involves assessing customer needs, developing persona-based learning plans, facilitating training, and measuring readiness to ensure administrators, leaders, and end users can effectively use SentriLock solutions. The specialist collaborates with Implementation Project Managers and Customer Success teams to integrate learning milestones, manage risks, and support post-launch adoption initiatives.