Customer Engagement Agent

NATIONAL(1 month ago)

Preston, LancashireOnsiteFull TimeMedior$61,702 - $83,971 (estimated)Customer Engagement

About this role

A Customer Engagement Team (CET) Agent at Key Group works within the Equity Release customer-facing team supporting the company’s mission to help people unlock a better retirement. The role is part of the organisation’s frontline engagement function, dealing with customers who are exploring later-life lending options and facilitating their connection to financial advice.

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Required Skills

Telephone Engagement
Inbound Calls
Outbound Calls
Qualifying Referrals
Appointment Booking
Compliance
Call Quality
Complex Queries
Target Achievement
Customer Service

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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