Customer Engagement Specialist Technical Support - Deceased Estates
Commonwealth Bank of Australia(25 days ago)
About this role
The Customer Engagement Specialist Technical Support — Deceased Estates works within the bank’s Deceased Estates Team supporting executors, next of kin, solicitors, and trustees to manage and settle banking arrangements after a customer’s death. The role focuses on delivering high-level, empathetic customer service in emotionally sensitive situations while supporting team capability through coaching and change initiatives.
Required Skills
- Customer Service
- Coaching
- Change Management
- Call Handling
- Empathy
- Payment Processing
- Email Management
- Multitasking
- Communication
- Risk Management
+1 more
About Commonwealth Bank of Australia
commbank.com.vnN/A
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