Customer Engagement Specialist
GeneDx(9 days ago)
About this role
The Client Engagement Specialist at GeneDx provides exceptional customer service and handles laboratory-related communication, including specimen submissions and result releases, primarily supporting healthcare professionals and patients. The role involves managing inquiries, coordinating specimen logistics, and ensuring compliance with healthcare regulations in a remote work setting.
Required Skills
- Customer Service
- Communication
- Data Entry
- Medical Terminology
- Regulatory Compliance
- Problem Solving
- Organization
- Healthcare Support
- Communication Skills
- Patient Advocacy
About GeneDx
genedx.comGeneDx is a clinical genomics company and diagnostic laboratory that helps clinicians and families find genetic answers through expert genome and exome sequencing. They provide comprehensive testing options — including whole exome and whole genome sequencing, targeted gene panels, and trio/parental analyses — paired with clinical interpretation by molecular geneticists. GeneDx supports providers and patients with detailed, clinically focused reports, genetic counseling resources, and variant classification informed by curated databases and clinical expertise. Clinicians rely on GeneDx for diagnosing rare and undiagnosed genetic conditions and for actionable genomic insights.
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