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Customer Engagement Specialist at POLITICO - ApplyBlast

Customer Engagement Specialist

POLITICO

26 days ago

Brussels, Brussels, Belgium

Onsite

Full Time

Junior

0 applicants

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About this role

POLITICO is seeking a Customer Engagement Specialist to support subscribers within its premium B2B policy solutions service. This role focuses on maximizing customer experience through inbound support, onboarding, and outbound engagement to enhance product adoption and account health. The position collaborates with the Customer Success and Account Management teams to drive retention and identify growth opportunities.

Responsibilities

Handle inbound customer requests and technical troubleshooting
Guide new customers through end-user customization and adoption processes
Track customer health scores and engagement rates to identify improvement opportunities

Skills

About POLITICO

politico.eu

Headquarters

Etterbeek, Brussels, Belgium

Company Size

201-500 employees

Founded

2015

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POLITICO Europe covers the politics, policy and personalities of the European Union. Our coverage includes breaking news, opinion pieces, and features.