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Customer Engagement Specialist at Skydropx - ApplyBlast

Customer Engagement Specialist

Skydropx

16 hours ago

3.7 on Glassdoor

Curitiba, Parana, Brazil

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Engagement Specialist at Frenet manages all communication with the customer base, focusing on engagement projects and ensuring their successful execution across the company. This role involves developing tech-touch communication journeys, analyzing lifecycle metrics, and coordinating with various teams to deliver value and drive customer retention and expansion. The position requires a proactive, tech-savvy professional with strong analytical and communication skills to optimize customer interactions and support business objectives.

Responsibilities

Develop tech-touch communication journeys across the entire customer lifecycle
Plan and coordinate customer engagement actions aligned with business objectives
Analyze communication and lifecycle metrics to drive practical improvements

Skills

About Skydropx

skydropx.com

Headquarters

Monterrey, Nuevo León, Mexico

Company Size

201-500 employees

Founded

2014

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Skydropx is a leading shipping platform in Mexico that simplifies the process of sending packages by connecting users with top courier services. It enables customers to quote, centralize, and track domestic and international shipments from a single interface. With a focus on efficiency and convenience, Skydropx streamlines logistics for businesses and individuals alike, making it easier to manage all their shipping needs in one place.