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Customer Engineer, AI Solutions at nitra - ApplyBlast

Customer Engineer, AI Solutions

nitra

4 months ago

4.5 on Glassdoor

Washington, DC, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

Nitra is seeking a highly technical Customer Engineer for AI Solutions to help scale their healthcare fintech platform by partnering with Sales and Customer Success teams. This cross-functional role involves securing technical wins for new acquisitions, leading successful customer implementations of AI software, and influencing product roadmap decisions based on customer feedback. The ideal candidate bridges the gap between complex technical capabilities and business value within the healthcare practice management ecosystem.

Responsibilities

Lead technical discovery and solution design for new customer acquisitions
Own customer implementations from kickoff through production launch
Partner with Product and Engineering to influence roadmap decisions
Build scalable implementation methodologies and technical documentation
Troubleshoot complex technical issues and optimize customer adoption

Skills

Qualifications

Bachelor's degree in Computer Science, Engineering, or Information Systems5+ years in Solutions Engineering or Technical Consulting

About nitra

nitra.com

Headquarters

New York, New York, United States

Company Size

11-50 employees

Founded

2021

View Profile

Nitra is an all-in-one financial and operations platform purpose-built for independent healthcare practices. It combines spend management, bookkeeping, bill pay, lending, and a medical supplies marketplace (NitraMart) into a single platform designed for doctors' offices and specialty clinics. Nitra also features Trina, an AI assistant that handles front-desk tasks like answering calls, scheduling, and insurance verification, helping practices save time and keep more revenue.