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Customer Engineer at DevRev - ApplyBlast

Customer Engineer

DevRev

1 month ago

4.0 on Glassdoor

Argentina

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Engineer is a customer-facing role within the Customer Experience team, responsible for resolving complex platform bugs and building customer-facing features that require code changes. This position serves as a subject-matter expert for specific product areas, leading technical responses to incidents and driving permanent fixes while collaborating with core engineering teams. The role emphasizes direct customer interaction, root-cause analysis, and contributing to the company's AI engine to automate future resolutions.

Responsibilities

Resolve complex code-level platform bugs and build customer-facing features
Lead incident management and drive technical investigation and mitigation
Translate customer technical needs into product feedback for Engineering

Skills

About DevRev

devrev.ai

Headquarters

Palo Alto, California, United States

Company Size

201-500 employees

Founded

2020

View Profile

DevRev builds "Computer," an AI teammate that unifies company data, automates routine work, and helps teams work more efficiently. The platform connects across tools and sources to surface context, automate tasks, and reduce manual overhead—advertising savings of about 10 hours per employee per week. It’s aimed at product, engineering, and customer-facing teams looking to centralize information and streamline workflows. Organizations can start for free and extend Computer via integrations and APIs to fit their operations.