Customer Enquiry Centre Officer

The Customer Enquiry Centre Officer serves as the primary contact for prospective customers, providing expert advice on aged care funding and service options across Retirement Living, Home Care, and Residential Aged Care. This role involves guiding customers through their decision-making journey, maintaining accurate CRM records, and facilitating the handover of qualified opportunities to sales teams. The position aims to ensure a seamless customer experience from initial enquiry to admission while nurturing leads to support conversion outcomes.