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Customer Escalation Manager - Networking at Hewlett Packard Enterprise - ApplyBlast

Customer Escalation Manager - Networking

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Spring, Texas, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

A Manager-level customer escalation specialist at HPE leads a team in resolving complex technical and service issues for end-users and partners within the networking sector. The role involves monitoring performance metrics, mentoring staff, implementing process improvements, and collaborating with senior leadership to align team activities with organizational strategies.

Responsibilities

Manage a team of individual contributors and supervisors
Plan and monitor daily staff activities for issue resolution
Identify and implement process enhancements to drive efficiency
Recruit, mentor, and support the professional growth of direct reports
Collaborate with senior leadership on strategic organizational goals

Skills

Qualifications

Bachelor's DegreeCustomer Service Certifications

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.