Customer Escalation Specialist - Networking (Shift 2)

An Entry-level Customer Escalation Specialist works in a 24x7 shift-based environment to provide post-sales support and resolve escalated cases for federal government customers. The role involves using Juniper's Apex GovCloud Service Console and CRM to manage technical support cases, account issues, and logistics inquiries. Candidates must be adaptable, willing to work rotating shifts including weekends, and capable of escalating complex issues to senior teams.