Customer Escalation Specialist - Networking (Shift 3)

As an Entry-level Customer Escalation Specialist, you will provide professional solutions for unresolved escalated case issues originating from HPE federal government customers via telephone and written correspondence. This role serves as an escalation link for field employees and executives regarding customer satisfaction, product safety, and logistics inquiries while managing RMA processes and basic technical support within the Apex GovCloud Service Console. You will ensure timely resolution in a 24x7 shift-based environment while collaborating with Global Customer Care teams and documenting comprehensive issue details.