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Customer Escalation Specialist - Networking (Shift 3) at Hewlett Packard Enterprise - ApplyBlast

Customer Escalation Specialist - Networking (Shift 3)

Hewlett Packard Enterprise

5 months ago

4.8 on Glassdoor

Spring, Texas, United States of America

Hybrid

Full Time

Junior

0 applicants

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About this role

This entry-level hybrid role supports HPE's federal government customers with 24x7 post-sales support, managing escalated cases via telephone and written correspondence. The specialist resolves technical issues, processes logistics and RMA requests, and ensures high-quality service delivery for global clients using specific service consoles and CRM tools.

Responsibilities

Resolve escalated customer cases via telephony and written correspondence
Manage technical support cases and RMA logistics for federal clients
Use Juniper Apex GovCloud console and CRM systems for case management
Escalate complex technical issues to JTAC or supervisors as needed
Maintain comprehensive issue documentation and track performance metrics

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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